UPS "Package Not Delivered" — Causes and Next Steps
What It Means
"Package Not Delivered," "Delivery Unsuccessful," or "We could not deliver your package" means the UPS driver attempted delivery but was unable to complete it. A delivery notice (InfoNotice) was left at the address with options for the receiver.
The most common causes: no one home to sign for a signature-required package, the address was inaccessible (gated community, no access code), the package was too large to leave unattended, or a wrong or unlocatable address.
UPS makes up to 3 delivery attempts, typically on consecutive business days. After the third failed attempt, the package is held at a UPS facility or Access Point for 5 business days before return to sender. The InfoNotice left at your door indicates which attempt this was and when the next attempt is scheduled.
What To Do Next
- 1Find the UPS InfoNotice left at your door — it shows attempt number, next attempt date, and options
- 2Use UPS My Choice (free enrollment at ups.com) to reschedule delivery, redirect to a UPS Access Point, or authorize package release
- 3Call 1-888-742-5877 to speak with UPS and arrange redelivery or Access Point pickup
- 4For a third failed attempt, the package moves to a UPS Customer Center or Access Point — pick it up before the 5-day hold expires
- 5If the issue was address-related, contact the sender to update the address in UPS's system before the next delivery attempt
Frequently asked questions
Related Tracking Statuses
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