How to Void and Reprint Shipping Labels (All Carriers)
Voiding a shipping label cancels it with the carrier and typically triggers a refund of the postage or charge back to your account. If you print a label with the wrong address, wrong service, or wrong weight — or if the order is cancelled before it ships — voiding is the correct step. Ignoring it means the carrier may still bill you for the label when it's scanned, even if the package was never shipped.
The voiding process differs by carrier and by which platform generated the label. Labels purchased directly on carrier websites are voided there. Labels bought through a third-party shipping platform (ShipStation, EasyPost, Pirateship, Shopify, etc.) are voided on that platform. Always use the same platform you bought the label from.
Voiding a USPS Label
USPS labels purchased on Click-N-Ship can be voided within 30 days of purchase, as long as the label has not received an acceptance scan. Go to your Click-N-Ship history, find the label, and select 'Request a Refund.' USPS typically posts the refund to your account within 15–30 days.
If you bought the USPS label through a third-party platform, you must void it through that platform, not on the USPS website. Most platforms process USPS refunds automatically if the label was never scanned within 30 days, but it is best practice to manually void rather than rely on automatic refunds.
⚠️ Once a USPS label receives an acceptance scan at the post office or drop box, it cannot be voided. If a package with the wrong label has already been accepted, contact USPS to intercept the package (Package Intercept service, which carries a fee).
Voiding a UPS Label
UPS allows label voids within 90 days of the ship date for labels that have not been tendered (accepted by a UPS driver or at a UPS facility). Log in to ups.com, go to 'Shipping History,' find the shipment, and select 'Void.' You can also void through the UPS Developer API if you generated the label programmatically.
If the label was created through a carrier account via a third-party platform, void it on that platform. The platform submits the void request to UPS on your behalf. Refunds for account holders appear as a credit on the next invoice cycle, typically within 1–2 billing periods.
Voiding a FedEx Label
FedEx labels can be voided up to 90 days after creation if the package has not been tendered to FedEx. Log in to fedex.com, go to 'Shipping History,' find the label, and select 'Cancel Shipment.' Labels created via FedEx Ship Manager or through API accounts follow the same process through their respective interfaces.
FedEx credits the voided amount on your account invoice rather than issuing an immediate refund. It typically appears within one to two billing cycles. If you used a third-party label, void through that platform — FedEx's own portal may not have visibility into labels created via third-party accounts.
- USPS: void within 30 days, refund posted in 15–30 days
- UPS: void within 90 days, credit appears on next 1–2 invoices
- FedEx: void within 90 days, credit appears on next 1–2 invoices
- Third-party platforms: always void on the platform that generated the label
- None: void is not possible after the carrier accepts the package
Reprinting After Voiding
After voiding a label, you need to create a new label — voiding does not generate a replacement. Go back through your normal label creation workflow with the corrected information: updated address, correct service, accurate weight and dimensions. Most shipping platforms let you duplicate a previous shipment to pre-fill the form, which reduces re-entry time.
Do not reuse or reprint the voided label. Even though it will not generate a billing event if it was successfully voided, the tracking number on the voided label is now inactive. A package bearing a voided label will cause confusion in the carrier's system and may not be delivered correctly.
💡 If you frequently print labels with errors, consider using address validation before purchase. Most shipping platforms offer real-time USPS address validation that catches typos and incomplete addresses before the label is generated.