How to Void a Shipping Label (and Get Your Money Back)
To void a shipping label, cancel it in the same tool you bought it from, before the package gets its first scan. USPS refunds an unused Click-N-Ship label up to 60 days after you print it. UPS lets you void a label yourself for 90 days after you create it, and up to 180 days if you ask UPS. FedEx and DHL labels are cancelled in their own shipping tools. Once the carrier has scanned the package, you can't void the label any more.
Voiding matters because a label you paid for stays paid until you cancel it. This page is the overview; each carrier has its own step-by-step guide linked below.
Void it where you bought it
Labels bought on a carrier's own site are voided there. Labels bought through a marketplace or shipping platform — eBay, Etsy, Pirate Ship, ShipStation, Shopify and similar — are voided inside that platform, because the platform paid the carrier for you. Voiding the same label on the carrier's site won't refund a label the platform bought.
Voiding a USPS label
Click-N-Ship: sign in to usps.com, open Shipping History, find the label and choose Request a Refund. That works for the first 30 days after printing. From day 31 to day 60, email the Click-N-Ship Help Desk instead. After 60 days the postage can't be refunded. USPS says refund requests take about 14 days to process.
Only unused labels qualify. Each USPS label number is meant to be used once, and USPS watches for duplicate labels, so never print a second copy of a label to use on another box.
⚠️ Already mailed the package with a mistake on the label? You can't void it now. USPS Package Intercept can redirect some packages for a fee — see the intercept guide.
Voiding a UPS label
On ups.com, open Shipping History, click the three-dot menu next to the shipment and choose Void. A red dot appears in the Voided column when it worked. In UPS CampusShip it's the Shipping tab, then the same menu. In WorldShip, use Void at the top of the shipping screen and pick the package from the pickup log.
Timing: you can void a label yourself for 90 days after you create it. Between 90 and 180 days you have to contact UPS to ask for the void. UPS won't void anything older than 180 days.
Voiding a FedEx or DHL label
Cancel a FedEx label in the FedEx tool that created it, such as the shipment history in FedEx Ship Manager. FedEx doesn't publish one void window for every account, so cancel as soon as you know the label won't be used. DHL Express labels are cancelled in MyDHL+, the tool used to create them. For both, once the courier has the package, cancelling is no longer an option.
Void windows at a glance
- USPS Click-N-Ship: refund up to 60 days after printing (in Shipping History for 30 days, then by emailing the help desk)
- UPS: void yourself for 90 days after creating the label; 90–180 days, ask UPS; never after 180 days
- FedEx and DHL: cancel in the tool you used, before the courier takes the package
- Marketplace or platform labels: always void on that platform
- Any carrier: no void once the package has been scanned
Reprinting after you void
Voiding doesn't give you a new label. Make a fresh one with the right address, service and weight — most tools have a Ship Again or duplicate button that fills in the old details. Throw away the voided label so nobody sticks it on a box by mistake.
If you only need another copy of a label you still plan to use, you don't void it — you reprint it. USPS Click-N-Ship lets you reprint only until 11:59 PM Central time on the label's ship date.
💡 Most wrong labels come from a typo in the address. Check the ZIP Code and street number before you pay, and you'll rarely need to void at all.