FedEx Tracking Status
FedEx "Shipment Information Sent to FedEx" — Explained
Typical duration
Hours to 1 business day
Normal range
Transitions to 'Picked Up' within 1 business day
When to worry
Stuck for 3+ business days
What It Means
"Shipment Information Sent to FedEx" is FedEx's version of 'Label Created'. The sender has transmitted the shipment data to FedEx — including weight, dimensions, addresses, and service level — but FedEx hasn't physically taken custody yet.
This status typically lasts a few hours to a day. Once FedEx picks up the package or it's dropped at a FedEx location, the next scan will say 'Picked Up' followed by 'At FedEx origin facility'.
What To Do Next
- 1Wait 1 business day for the handoff to happen.
- 2Contact the sender to confirm drop-off or pickup.
- 3If 3+ days pass with no pickup, the sender hasn't completed the handoff.
- 4For businesses: verify your FedEx account pickup schedule and that you printed the label to the correct account number.
Frequently asked questions
Is this the same as 'Label Created'?
Yes — FedEx uses both phrasings interchangeably. 'Shipment Information Sent' is the more formal version; 'Label Created' is the shorter one.
How does FedEx receive the package?
Either via a scheduled pickup (drivers pick up from business/residential locations) or when the sender drops it at a FedEx Office, FedEx Ship Center, or authorized FedEx drop-off location like Walgreens.
Why is there a delay between creating the label and pickup?
Most businesses print labels throughout the day and hand them off during their regular FedEx pickup slot (typically 3-6 PM). Labels printed in the morning won't show a pickup scan until late afternoon.
Can I cancel a shipment at this stage?
Yes, if FedEx hasn't picked it up yet, the sender can cancel the label and request a refund on the postage through their FedEx account.
The label was created on a weekend — is the delay normal?
Very. Labels created Friday evening through Sunday commonly show their first physical scan on Monday, because most business handoffs and scheduled pickups run on weekdays. A weekend 'Shipment Information Sent' that converts to 'Picked Up' on Monday afternoon is the system working normally, not a lost package.
Why do marketplace sellers create labels days before shipping?
Marketplace handling-time metrics are measured from order to label or shipment confirmation, so sellers often generate labels immediately to lock in the metric, then physically ship on their next drop-off run. That's the most common cause of a label sitting in this status for a day or two with a perfectly healthy shipment behind it.
Does the estimated delivery date mean anything yet?
Treat it as provisional. The delivery estimate assumes pickup happens promptly; the real transit clock starts at the first physical scan. If the label sat for two days before pickup, expect the delivery estimate to shift forward by roughly that gap once the package starts moving.
As a buyer, what's the polite escalation path?
One message to the seller after 2-3 business days without a pickup scan, asking when the package will be handed to FedEx — not a dispute. Most answers are mundane (weekly shipping runs, weekend gaps). Escalate to the marketplace's not-shipped process only if the status is still frozen after the seller's stated handling window has clearly passed.
Related Tracking Statuses
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