FedEx Tracking Status
FedEx "In Transit" But Not Moving — What's Going On
Typical duration
Scan gaps of 12-36 hours are normal; 2+ days is borderline
Normal range
New scan within 2 business days
When to worry
No scan for 3+ business days, especially if past the expected delivery date
What It Means
"In Transit" on FedEx means the package is moving through FedEx's network. When scans stop updating for more than a day, people panic — but FedEx doesn't scan at every touchpoint. Packages routinely travel 12-36 hours between scan updates, especially over weekends or on cross-country routes.
True stuck packages (not a scan gap) typically show the same scan location for 3+ business days. Before then, assume the package is moving, just not being scanned.
What To Do Next
- 1Check the expected delivery date on the FedEx tracking page. If it's still in the future, wait.
- 2Look at the last scan location — if it's far from the destination, there are naturally fewer scans during long transit.
- 3Wait 3 business days before contacting FedEx for a trace.
- 4Call FedEx customer service at 1-800-463-3339 if 3+ business days pass with no updates.
- 5For insured shipments, file a claim at fedex.com/en-us/customer-support/claims.html if the package misses the guaranteed delivery date.
Frequently asked questions
Related Tracking Statuses
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