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How to Redirect a FedEx Package

FedEx Delivery Manager (FDM) allows recipients to redirect packages to a new address, a FedEx location, or a FedEx Retail Connect pickup spot before delivery. Senders can request reroutes through FedEx Ship Manager or Customer Service. Fees apply for redirects to new addresses; redirects to a nearby FedEx Hold location are often free for FedEx Delivery Manager members. Act before the package reaches the destination facility — once it's on the delivery vehicle, rerouting is no longer possible.

Step-by-step

1
Set up FedEx Delivery Manager (for recipients)
Go to fedex.com/en-us/delivery-manager.html. Sign up for a free account with your home address. FDM gives you visibility and control over all incoming FedEx packages to your address — you can redirect, hold, or reschedule before the driver attempts delivery.
2
Track the package and access Manage Delivery
Track the package at fedex.com/tracking. If FedEx Delivery Manager options are available, you'll see a 'Manage Delivery' button. Click it and select 'Edit Delivery Address' or 'Hold at FedEx Location.'
3
Redirect to a new address
Enter the new delivery address. FedEx calculates any additional postage for a different zone. Fee: typically $15–$20 for address changes depending on service type. Submit and FedEx reroutes the package to the new address.
4
Redirect to a FedEx Hold location (often free)
Select 'Hold at FedEx Location' and choose a nearby FedEx Office, Walgreens, Albertsons, or other Retail Connect location. FedEx Delivery Manager members can often do this for free — no address change fee. The package is held for up to 7 days for pickup with ID.
5
For senders: call FedEx or use Ship Manager
If you're the sender and need to reroute: call 1-800-463-3339 with the tracking number. FedEx Customer Service can submit an Address Correction or reroute request. Fees apply and success depends on current package location in the network.

Good to know

•FedEx Delivery Manager redirect is only available in the US for domestic shipments — international redirects require a call to FedEx Customer Service.
•FedEx Hold at Location is limited to 7 calendar days. If not picked up within that window, FedEx attempts delivery or returns to sender.
•FedEx packages at Hold locations require government-issued photo ID matching the name on the label.

Frequently asked questions

Is FedEx Delivery Manager free to sign up?

Yes. The standard FedEx Delivery Manager is free. There is also a premium paid tier with additional features like delivery windows and enhanced preferences.

How much does a FedEx address redirect cost?

~$15–$20 for mid-transit address changes, depending on service type (Ground vs. Express). Redirecting to a FedEx Hold location via FDM is typically free for registered members.

What if FedEx already attempted delivery and left a door tag?

You can use the door tag number at fedex.com/redelivery to reschedule delivery, redirect to a FedEx Office, or authorize release without a signature. FedEx will attempt delivery 3 times before returning to sender.

Can the sender redirect a package after drop-off?

Yes, by calling 1-800-463-3339. Senders (account holders) can request reroutes through Customer Service as long as the package hasn't been loaded onto the delivery truck. Fees apply and it's not always possible for late-stage packages.