DHLChange

How to Change Address on a DHL Express Label

DHL Express labels cannot be edited in place once created. If the package hasn't been picked up yet, cancel the shipment in MyDHL+ and re-create it with the correct address. For in-transit DHL Express shipments, DHL offers a shipment redirect service — available for most international routes — that re-routes the package to a new destination address for a fee. Act quickly: the closer the package is to the destination country, the harder re-routing becomes.

Step-by-step

1
Before pickup: cancel and re-create in MyDHL+
Log into mydhl.express.dhl → Manage Shipments → Shipment History. Find the shipment and click Cancel Shipment. Also cancel any associated scheduled pickup. Then create a new shipment with the correct delivery address.
2
In transit: request a DHL Redirect
Contact DHL Express Customer Service for your country (in the US: 1-800-225-5345). Provide the waybill number and the correct destination address. DHL will check if a redirect is possible based on the package's current location and transit leg.
3
Use MyDHL+ Shipment Tracking to monitor status
Track at mydhl.express.dhl or dhl.com/tracking. If DHL confirms the redirect, the tracking will update to show the new destination. If the redirect isn't possible, the package will deliver to the original address.
4
Package delivered to wrong address internationally
For international misdeliveries, contact DHL Customer Service immediately. DHL may be able to arrange a return shipment from the wrong country to the correct destination, but this can take days and incurs significant costs.

Good to know

•DHL Express redirect fees vary by route — domestic redirects are generally cheaper than cross-border ones.
•Redirects are not guaranteed for all DHL Express services — international Express Worldwide usually has better redirect options than Economy Select.
•Customs implications: if a package is redirected to a different country than originally declared, new customs documentation may be required.