UPS "In Customs" or "Clearance in Progress" — What It Means
What It Means
UPS customs statuses — 'In Customs,' 'Clearance in Progress,' 'Brokerage Clearance Delay,' or 'The package is in customs clearance' — mean the package is being processed by customs authorities in the destination country. UPS provides customs brokerage services (through UPS Trade Management Services) and files import documentation on the receiver's behalf for most shipments.
One important nuance with UPS international shipments: UPS Brokerage fees. UPS's own brokerage service charges fees beyond duties and taxes — including bond fees, entry preparation fees, and disbursement fees — that can add $40–100 or more to the total customs cost. These fees are separate from government-assessed duties and are charged by UPS itself.
For commercial imports, UPS may contact the importer of record (receiver) for additional documentation, a formal entry filing, or payment of duties and brokerage fees before releasing the package.
What To Do Next
- 1Check your email for UPS customs notifications — UPS will contact you if brokerage fees, documentation, or import permits are needed
- 2Log into UPS.com with your tracking number and check the 'Customs' section for outstanding requirements
- 3Pay any brokerage fees or duties promptly — UPS will not release the package until payment is received
- 4For commercial shipments, have your commercial invoice with HS codes, country of origin, and declared value available
- 5If you want to avoid UPS brokerage fees on future shipments, use your own customs broker — provide UPS with your broker's information when shipping
Frequently asked questions
Related Tracking Statuses
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