UPSVoid

How to Void a UPS Shipping Label

UPS allows label voiding within 90 days of purchase — a much longer window than USPS. Void and refund is self-service via ups.com or WorldShip.

Step-by-step

1
Log into ups.com
Sign in and navigate to Shipping → History → My Recent Shipments. If the label was bought through a platform (ShipStation, Pirate Ship, a marketplace), void it inside that platform instead — the platform holds the postage relationship, and ups.com can't refund a label it didn't sell you.
2
Select the label
Find the unused label. UPS lets you void within 90 days of purchase date — the most generous void window of the major carriers. If the label doesn't appear, check which UPS login created it; shipments only show under the account that generated them.
3
Click Void / Cancel
Select 'Void Shipment'. UPS confirms the void. Postage refunds to your account on the next billing cycle. The voided tracking number goes dead immediately — destroy the printed label so it can't end up on a live box.
4
Confirm the credit on your invoice
For account billing, the void appears as a credit on the next cycle. If a voided label still shows as charged after two billing cycles, open a billing inquiry with the tracking number — voids occasionally need a manual nudge.

Frequently asked questions

Can I void a UPS label after the package is picked up?

Yes, within the 90-day window, even post-pickup. But if the package is already delivered or en route, you cannot void — only intercept via UPS Tracking.

Does voiding generate a refund?

Yes. Refund to the payment method on file or a credit to your UPS account.

How long does the refund take?

5-10 business days typically. Check UPS My Account → Billing for refund status.

Can I void labels from WorldShip?

Yes, WorldShip has a Void Shipment option in the History view.