DHL Tracking Status

DHL Delivery Attempted — What to Do Next

Typical duration
Package held at DHL facility for 5–7 business days after failed attempt before return to sender
Normal range
Normal — common when recipients are not home during business hours
When to worry
If you do not take action within 5–7 business days, the package may be returned to the sender

What It Means

"Delivery attempted" (or 'Recipient not available' or 'Could not deliver') means the DHL courier went to the delivery address but was unable to complete delivery — typically because no one was home to accept the package or provide a required signature.

DHL leaves a paper delivery notice (door tag or card) at the delivery address with instructions and a waybill number for retrieval. The notice includes options: schedule a redelivery, collect from a DHL Service Point, or authorize release for future attempt.

DHL Express typically makes up to three delivery attempts. After failed attempts, the package is held at a DHL facility for a defined period (usually 5–7 business days) before being returned to the sender.

What To Do Next

  • 1Check the physical delivery notice left at your door — it contains your waybill number and specific instructions for your country
  • 2Use DHL On Demand Delivery (odd.dhl.com) to schedule a redelivery, redirect to a DHL Service Point, or authorize safe drop
  • 3Contact DHL customer service with your tracking number if you didn't receive a physical notice
  • 4For urgent shipments, arrange to pick up directly from the DHL facility using the address on the tracking page
  • 5Act within 24–48 hours — the package will move to a pickup hold location and you have a limited window before return to sender

Frequently asked questions

How many delivery attempts does DHL make?
DHL Express typically makes 3 attempts (some countries make 2). After exhausting attempts, the package is held for collection at a service point for 5–7 business days, then returned to sender.
How do I reschedule a DHL delivery?
Use DHL On Demand Delivery at odd.dhl.com — enter your tracking number and choose redelivery, service point pickup, or alternative delivery options. You can typically reschedule up to 30 days out.
Can DHL leave the package without my signature?
For packages that don't require signature, DHL may leave the package in a safe place. For signature-required packages, someone must be present. If you know a signature is required, use DHL ODD to authorize safe drop in advance.
What is a DHL Service Point?
DHL Service Points are partner locations (often retail shops, convenience stores, or post offices) where DHL can deliver to and hold packages for pickup. They're an alternative to home delivery for people who are often out during delivery hours.

Related Tracking Statuses

DHL
Out for delivery
DHL
Delivered
DHL
Shipment exception / Shipment on hold

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