UPS Tracking Status
UPS "Shipper Created a Label, UPS Has Not Received"
Typical duration
Hours to 2 business days
Normal range
Transitions to Origin Scan within 1 business day
When to worry
5+ business days with no movement
What It Means
"Shipper created a label, UPS has not received the package yet" is UPS's full phrasing of their 'Label Created' status. It explicitly confirms the sender has generated a label but UPS hasn't taken physical custody yet.
You'll see this on recent labels where shipping hasn't started, OR on older labels where UPS somehow missed the origin scan. Either way, it's not a sign of a problem until 3-5+ business days pass without updates.
What To Do Next
- 1Confirm with the sender when they handed over the package or scheduled a UPS pickup.
- 2Wait 1 full business day after drop-off or scheduled pickup.
- 3If 5+ business days pass with no update, UPS may have lost the package or missed all scans — contact UPS at 1-800-742-5877 to open an investigation.
- 4For eBay/Amazon purchases, use buyer protection if the seller isn't responsive after 5-7 business days.
Frequently asked questions
How is this different from 'Label Created'?
It's the full, explicit version of the same status. UPS displays both wordings depending on the tracking interface.
Does the sender know UPS hasn't received it?
Usually yes — the sender sees the same tracking status. They're responsible for getting the package into UPS's hands via drop-off or scheduled pickup.
When is UPS responsible for the package?
Only after their first scan (origin scan at a UPS Store or pickup scan by a driver). Before that scan, the sender still has responsibility.
Can I contact UPS to ask about it?
UPS will tell you what the tracking already shows — they have no package to investigate until they receive one. Contact the sender instead.
Related Tracking Statuses
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