UPS Tracking Status
UPS "Shipper Created a Label, UPS Has Not Received"
Typical duration
Hours to 2 business days
Normal range
Transitions to Origin Scan within 1 business day
When to worry
5+ business days with no movement
What It Means
"Shipper created a label, UPS has not received the package yet" is UPS's full phrasing of their 'Label Created' status. It explicitly confirms the sender has generated a label but UPS hasn't taken physical custody yet.
You'll see this on recent labels where shipping hasn't started, OR on older labels where UPS somehow missed the origin scan. Either way, it's not a sign of a problem until 3-5+ business days pass without updates.
What To Do Next
- 1Confirm with the sender when they handed over the package or scheduled a UPS pickup.
- 2Wait 1 full business day after drop-off or scheduled pickup.
- 3If 5+ business days pass with no update, UPS may have lost the package or missed all scans — contact UPS at 1-800-742-5877 to open an investigation.
- 4For eBay/Amazon purchases, use buyer protection if the seller isn't responsive after 5-7 business days.
Frequently asked questions
Related Tracking Statuses
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